First Casino: up to 250,000 ₴ and 1300 free spins
9.3/10
Rating
50 ₴
Min. deposit
3 h 38 min
Payout speed
Affiliate disclosure: our link to First Casino is an affiliate link, so we may earn a commission if you sign up through it. This does not affect the rating: the methodology is the same for every operator, and positions in our ranking are not for sale.
First Casino is one of the earliest legal Ukrainian online operators, run by FIRST ELEMENT LLC. The brand has been active since 2020, and its official website is hosted at first.ua. Besides the online platform, First Casino owns more than 15 land-based gaming clubs in cities across Ukraine, which sets it apart from most competitors. The lobby offers slots, a live casino, table games and crash games; there is no sports betting. The JoyFactory team registered an account, deposited our own money, passed verification, requested a withdrawal and contacted support. Below are the actual times we recorded on August 5, 2026.
| Legal entity | FIRST ELEMENT LLC |
|---|---|
| License | PlayCity decision No. 31-R of February 9, 2026, valid from February 23, 2026 to February 23, 2031 |
| Domain | first.ua |
| On the market since | 2020 |
| Land-based clubs | More than 15 in Ukrainian cities |
| Minimum deposit | From UAH 50; from UAH 100 for the main bonuses |
| Games / slots | 2500+ / 2000+ |
| Apps | Android, iOS and a mobile-friendly website |
| JoyFactory rating | 9.3 / 10 |
| Test date | August 5, 2026 |
First Casino suits players who want a proven Ukrainian operator with a large game library, fast payouts and full-featured mobile apps. Its main strength is the combination of a long track record, a land-based network and a strong online product. The main drawbacks are the lack of a sportsbook, a limited choice of payment methods and the fact that you cannot deposit before verification is complete.
The First Casino test was carried out by Oleksandr Petrov, JoyFactory’s casino author: account registration, manual document verification, a deposit of UAH 650 of our own money, a UAH 950 withdrawal request, game testing and two support requests. The license details were checked separately by Valeriia Prykhodko, our in-house lawyer.
| Registration with SMS confirmation | 1 min 53 s |
|---|---|
| Manual passport and card verification | 2 h 41 min |
| Deposit credited (UAH 650) | 14 seconds |
| Withdrawal (UAH 950) | 3 h 38 min |
| First live chat reply | 43 seconds |
| Reply to a follow-up request | 1 min 16 s |
We also tested Smart Search, demo mode, six slots, two crash games and three live casino tables. Slots loaded in 2–4 seconds on average, live streams in 6–9 seconds.
A 3 hour 38 minute payout and a first support reply in 43 seconds are the best results among the Ukrainian casinos we have tested. The weak spot is manual verification: 2 hours 41 minutes, compared with 4–15 minutes at operators that support BankID or Diia. Since you cannot even deposit at First Casino without KYC, this delays your first game by several hours.
First Casino is operated by FIRST ELEMENT LLC. Its current license was issued under decision No. 31-R of the PlayCity State Agency dated February 9, 2026, and is valid from February 23, 2026 to February 23, 2031.
Before that, First Casino held a license from KRAIL (Commission for Regulation of Gambling and Lotteries), granted under decision No. 56 of February 18, 2021. JoyFactory lawyer Valeriia Prykhodko notes that some sources mention February 26, but that is the date the document was issued or took effect, not the date of the decision itself.
Operating since 2020 and running more than 15 land-based gaming clubs weigh heavily in our reliability assessment. First Casino is one of the few Ukrainian operators to have gone through the full licensing cycle twice: first under KRAIL, then under PlayCity.
Operator details, the terms, the privacy policy and responsible gambling rules are published in the first.ua footer. Verification is mandatory for financial transactions, multiple accounts are prohibited, and the payment card must belong to the account holder. We check the license status every month.
Verification is open to holders of a Ukrainian passport and a card from a Ukrainian bank. Foreign nationals without Ukrainian documents cannot complete it. At the same time, playing from abroad is allowed if the user has Ukrainian documents and does not break the laws of the country they are in.
The key restriction: deposits are unavailable until KYC is complete. Most competitors let you add funds right away and verify before your first withdrawal. At First Casino the order is reversed, so allow a few hours before you can start playing.
Demo slots are available without registration and use play money.
New First Casino players can claim a package of up to UAH 250,000 and 1300 free spins across their first five deposits. The maximum cash reward per deposit is UAH 62,500, and all free spins are credited in Big Bass Bonanza by Pragmatic Play.
| Advertised value | Up to UAH 250,000 + 1300 free spins |
|---|---|
| Mechanics | First five deposits |
| Minimum deposit | UAH 100 |
| Maximum per deposit | UAH 62,500 |
| Wagering | x35, bonus amount only |
| Package validity | 7 days from registration |
| Free spins slot | Big Bass Bonanza |
Breakdown by deposit:
An important detail: the x35 wagering applies only to the bonus amount, not to the deposit. That is a noticeably softer condition than at operators that calculate wagering on bonus plus deposit.
The main restriction is seven days for the whole package from the moment of registration. Within that time you need to make all five deposits and wager the bonuses, so it is best not to put off the later deposits for long.
There may also be a separate partner promotion worth UAH 200 for verification: it requires a promo code, successful KYC and a first deposit. Legally, the reward is processed as buying a bonus for one kopiyka from the account balance.
First Casino’s Playback promotion returns up to 15% of your spending, depending on your level. The minimum refund is UAH 100, the maximum is UAH 100,000. An additional weekly cashback becomes available after a deposit of UAH 350 or more, but it is capped at UAH 500 and carries x30 wagering.
The LevelUp program mentions the statuses Player, Gamer, Pro, Chosen and Silver Status. Third-party sources give different numbers of levels, so rely on the status shown in your personal account.
Higher levels unlock free spins, monthly deposit bonuses and lower wagering. For example, the Chosen status can give UAH 10,000 for a deposit of UAH 10,000 or more with x10 wagering. There is also a status transfer from another Ukrainian operator’s loyalty program.
First Casino offers more than 2500 games, over 2000 of them slots. The library covers classic retro machines, modern video slots, and titles with bonus buys, multipliers, jackpots and cascading mechanics.
Providers include Betsoft, Endorphina, Evoplay, Playson, Pragmatic Play, Spinomenal, Habanero, Quickspin, Tom Horn, Kalamba, Turbo Games, 3 Oaks and Amusnet. One of the newer suppliers is Fazi, with 10 Jingle Fruits, 5 Star Fire, Buffalo Dice and Farm Fiesta.
Popular slots and their advertised RTP:
Smart Search lets you filter the library by theme, mechanics, provider and bet level. During our test the filters worked correctly and made it much easier to navigate a catalog of this size.
The live section has more than 250 games with professional dealers: roulette, baccarat, blackjack, poker and around 30 game shows with wheels of fortune and lottery balls. In our test, streams started in 6–9 seconds.
A separate section called Spin Ukrainian brings together localized games and content aimed at a Ukrainian audience. Demo mode is not available in live formats, as bets are accepted only from the real-money balance.
The Crash Games subsection features Aviator, Piggy Tap, Chicken Plinko and Baloon Mania. This category was added later than the main library. Rounds last a few seconds, so with crash games it is especially important to set limits on bets and session length.
First Casino advertises an RTP of up to 98%, but the actual figure depends on the specific game: for most of the popular slots on the list above, the return is between 96% and 96.70%.
Check the exact RTP in each title’s info menu. The advertised 98% does not guarantee a return within a single session: the figure is calculated over a very large number of bets and does not predict an individual player’s result.
| Deposit methods | Visa, Mastercard, Google Pay, Apple Pay, Privat24, City24, EasyPay |
|---|---|
| Withdrawal methods | Visa, Mastercard (the card used to deposit) |
| Minimum deposit | from UAH 50 |
| Minimum withdrawal | UAH 300 |
| Maximum withdrawal per transaction | UAH 29,950 |
| Advertised processing time | 1 to 24 hours |
| Actual time (our test) | 3 h 38 min |
| Casino fee | None |
What to keep in mind:
First Casino’s range of deposit options is wider than the market average: besides cards and payment services, you can use Privat24 and City24 and EasyPay terminals. Withdrawals, however, are limited to a single option: the card you deposited with.
First Casino has apps for Android and iOS, as well as a mobile-friendly browser version. The iPhone app is available on the App Store, while the Android client is downloaded from the official website as an APK file. Before installing it, you need to allow apps from unknown sources.
The First Casino apps match the desktop site in features: the game library, live games, cashier, bonuses, LevelUp and support are all there. Having full native apps for both platforms is an advantage over competitors that offer only a PWA or a mobile-friendly site.
Beyond the welcome package, First Casino runs weekly promotions, prize draws, challenges and provider tournaments. A deposit of UAH 200 or more gets you 30 FS, UAH 700 or more gets 70 FS, and UAH 2000 or more gets 100 FS. Wagering drops from x35 to x20 depending on the amount.
The reload bonus gives 100% on deposits of UAH 500 or more plus 50 FS at a UAH 5 stake in Gates of Olympus. Verified users get up to 200 FS on their birthday. You can cancel an active bonus in your personal account if its terms do not suit you.
First Casino support works around the clock via live chat and e-mail at [email protected]. There is also a Telegram bot, an Instagram account and an official YouTube channel.
When the JoyFactory team got in touch, an agent joined the chat after 43 seconds, and the answer to our follow-up question about the wagering and the welcome package validity came in 1 minute 16 seconds. This is the best result among the casinos we have tested.
The conversation was in Ukrainian and gave specific terms without redirecting us to a generic FAQ: the agent named both the wagering requirement and the seven-day validity of the package right away.
The main complaints about First Casino:
The fastest payouts and support among the casinos we have tested, plus a reputation proven over time.
First Casino gets the highest rating among the Ukrainian casinos we have tested. The main arguments are its presence on the market since 2020, the land-based network, re-licensing under PlayCity, the fastest payout (3 h 38 min) and the fastest support (43 seconds). The score is lowered by 2 hours 41 minutes of manual verification, the inability to deposit before KYC is complete, the seven-day welcome package window and the lack of a sportsbook. The rating was assigned on August 5, 2026 using the JoyFactory methodology. You can see who worked on this review on our editorial team page.
Yes. FIRST ELEMENT LLC operates under a license valid from February 23, 2026 to February 23, 2031, based on PlayCity decision No. 31-R of February 9, 2026. Before that, the operator held a KRAIL license from 2021.
In the JoyFactory test, a UAH 950 withdrawal arrived in 3 hours 38 minutes, the best result among the casinos we have tested. The advertised processing time is one to 24 hours.
A package of up to UAH 250,000 and 1300 free spins across the first five deposits. The x35 wagering applies only to the bonus amount, and the entire offer must be used within seven days of registration.
No. At First Casino, KYC has to be completed before the first deposit, not before a withdrawal. In our test, the manual passport and card check took 2 hours 41 minutes.
Yes, there are native apps for Android and iOS. The iPhone version is installed from the App Store, and the Android client is downloaded from the official website as an APK file.
Only holders of a Ukrainian passport and a card from a Ukrainian bank can pass verification. Playing from abroad is allowed if the user has Ukrainian documents and does not break the laws of the country they are in.
12.10.2026 — scheduled update: content refresh and fact-checking.
09.10.2026 — scheduled update: content refreshed and data fact-checked.
05.08.2026 — first publication of the review. Oleksandr Petrov tested registration, manual verification, a UAH 650 deposit, a UAH 950 withdrawal, the game library and two support requests; Valeriia Prykhodko checked the current PlayCity license and clarified the date of the earlier KRAIL decision. We reviewed the welcome package, wagering, LevelUp, payment methods, withdrawal limits and mobile apps. The next scheduled check is in one month.
